Office and channels
Muse Portal Canal Guides LLC operates from ground floor offices at 8 El-Gomhoria Street, Port Said 42511, Egypt. The entrance faces the corniche side street with a teal MP mark on the door glass. Walk-ins welcome Sunday through Thursday 09:00–18:00 Egypt standard time; call ahead if you need Omar or Karim specifically because they may be at harbour meetings.
Telephone +20 66 332 1847 connects to the front desk for Arabic, English, and basic French. Email [email protected] accepts attachments such as passport copies required for escort permit drafts—encrypt sensitive files if your mail client supports PGP; otherwise send via form and we provide a secure upload link in reply.
Legal identifiers for contracts and expense reports: Tax ID (ETA) 738-492-617, GAFI Commercial Registry 451823. These match footer disclosures on every page and our privacy policy.
Before you write
Include travel dates, party size, whether you need wheelchair-accessible viewpoints, and vessel types you hope to photograph. Mention if you already booked hotels in Port Said or plan a Cairo day trip only. Links you may find useful while drafting your message: transit viewing points, tier prices, and service catalogue.
Response expectations
We do not auto-send marketing sequences. First reply is written by a human planner who may ask two or three clarifying questions before quoting. Payment requests arrive only after you confirm tier and dates. Form submission triggers an internal ticket; it does not charge your card.
Visiting the office in person
Walk-ins without appointment usually wait ten to twenty minutes while a planner finishes a convoy call. Bring printed hotel confirmations if you need Arabic address cards for drivers. The office displays a paper convoy board updated each morning—photography allowed for personal notes, not commercial republication.
Parking on El-Gomhoria is informal; leave space for harbour shuttle vans. Microbus stop 23rd July lies six minutes walk if you arrive from downtown hotels without taxi.
International callers and time zones
Egypt observes UTC+2 year-round without daylight saving shifts since 2014. European morning calls often reach us at lunch; North American evening calls may hit after close—leave voicemail with travel dates and we return next open day. WhatsApp messages to the office mobile mirror email priority but never replace signed contracts for fleet work.
Agency and reseller enquiries
Yacht agencies and tour operators should email from corporate domains with registry numbers. Reseller agreements require separate signature before we white-label itineraries. Consumer enquiries through the form below receive standard lane pricing without volume discounts unless fleet-coordinator scope applies.
Field contacts during your visit
After booking, transit-planner clients receive Omar mobile for convoy delay SMS only—not general tourism questions. Fleet-coordinator clients receive Karim direct line during contracted dates. Numbers rotate annually; never use old PDF footers from prior years.
Document attachments
Email passport copies only when escorted pier access required. JPEG or PDF under five megabytes keeps delivery reliable. Redact unrelated visa pages if privacy concerns matter; escorts need identity matching permit application only.
Emergency contact during active trips
Transit-planner clients receive Omar mobile for convoy delay notices only during contracted travel dates. The number is not a twenty-four-hour concierge—it does not book restaurants or resolve hotel billing disputes. Life-threatening emergencies use Egyptian universal emergency services first; we assist with language clarification afterward if you call our office line during open hours.
Holiday closure calendar
Office closed official Egyptian public holidays; convoy SMS monitoring pauses except fleet-coordinator retainers. Email queued until next open day unless marked urgent fleet in subject line.